FAQ

When will my order be shipped?

Orders are usually processed and shipped within 3 business days of purchase.

How long does the delivery take?

Delivery times vary as we deliver worldwide from different fulfillment centers depending on your location. The average delivery time is about 7 to 15 business days. Your number. The tracking will be updated 3-7 days after your order. it was shipped.

How do I cancel an order?

We can only cancel orders in the first 12 hours after placing the order. After that, most likely, the order has been processed and is preparing for shipment or has been shipped. Once this takes effect, it does not escape our hands. We apologize for any inconvenience caused by this, but we pride ourselves on prompt service and this includes delivering orders as quickly as possible.

What is your return policy?

If there is something wrong with your order (defective product, incorrect order, damaged order, etc.), please contact us within 7 days of receiving your order and we will be happy to help you review the case and if it is approved, we will be sending you a replacement.Please do not return anything before analyzing the case, our customer service team will analyze the request and send additional instructions.micelhair reserves the right to refuse any return request.

You will be responsible for paying your own shipping costs for returning the item. Original shipping charges are non-refundable.

What payment methods do you accept?

We accept Paypal.